FAQs

Do you have questions about Chez Doris, our services, or how to support us? This section answers the most frequently asked questions. If you can’t find what you’re looking for, please don’t hesitate to get in touch—we’re here to help.

How can I update my personal information (email, credit card)?

To update your information, please contact us by email at [email protected] or by phone, (514) 937-2341. We’ll be happy to help.

When can I drop off my donated goods?

Donation drop-off location: Day Centre 1430 Chomedey Street Montreal, QC H3H 2A7

Donation drop-off hours: Monday: 9:00 am–3:00 pm Tuesday: 9:00 am–3:00 pm Wednesday: 9:00 am–1:00 pm Thursday: 9:00 am–3:00 pm Friday: 9:00 am–3:00 pm Saturday: 9:00 am–3:00 pm Sunday: 9:00 am–3:00 pm

Do you offer group or corporate volunteering?

We are happy to welcome employee groups, students, or members of organizations who want to volunteer as part of a group engagement.

To organize a group volunteering activity, visit our Become a volunteer page.

How can I become a volunteer?

Thank you for your interest in volunteering! To join our volunteer team, simply complete the online form on our website. Once we receive your application, we’ll contact you to discuss opportunities based on your availability and our current needs.

Learn more on our Become a volunteer page.

Can I visit your centres, shelters, and residences?

To protect the privacy and security of the women we support, our facilities are not open for visits, with exceptions for cases where this is justified or necessary.

Thank you for your understanding and support of our mission.

What are your hours of operation?

Administrative offices (1445 Lambert-Closse Street): Monday to Friday: 9:00 am–5:00 pm

Donation drop-off location (1430 Chomedey Street): Monday: 9:00 am–3:00 pm Tuesday: 9:00 am–3:00 pm Wednesday: 9:00 am1:00 pm Thursday: 9:00 am–3:00 pm Friday: 9:00 am–3:00 pm Saturday: 9:00 am–3:00 pm Sunday: 9:00 am–3:00 pm

What kinds of goods can I donate?

Chez Doris mainly accepts clean, new or gently used (seasonal) clothing, backpacks, shoes, gift cards, office supplies, as well as new and unexpired hygiene products. See our Donations in kind page for a detailed list of current needs and instructions on how to donate.

I’d like to invite you to participate in an event. How do I do that?

Chez Doris can participate in external events such as benefits, community fairs, or awareness-raising activities.

To invite us, please contact our Communications Department with the details, to help us assess whether or not we can participate.

All our contact information is on the Contact Us page.

How can I organize a fundraising campaign?

Want to take concrete action to help women in need? Launch your own fundraising campaign for Chez Doris! Whether it’s for a birthday, a sports challenge, or a special event—every initiative makes a difference. Find all the tools and information you need on our Organize a Fundraiser page.

What are the different ways to donate?

You can support Chez Doris in several ways:

  • Online

  • By cheque

  • By bank transfer

Types of donations:

  • Monthly donation

  • Tribute or in-memoriam donation

  • Planned gift

  • Donation of securities

You can also donate goods in kind, such as clothing or hygiene products. Learn more by visiting our Cash Donations page.

I’d like to set up or change a monthly donation. How can I do this?

To change or cancel an existing monthly donation, please email us at [email protected]. Unfortunately, changes cannot be made online.

To set up a new monthly donation, simply visit our Donate page and select the “Monthly Donation” option when making your payment.

Will I receive a tax receipt?

A tax receipt will be issued in the following cases:

  • For any cash donation of $20 or more

  • For a donation of new goods, accompanied by an invoice

Please note that certain conditions apply. For more details, we invite you to download our PDF guide. If you have questions, please email us at [email protected] To Learn more about donating goods, see our Donations in Kind page.