Privacy Policy

Chez Doris respects your privacy and is committed to protecting your personal information in accordance with applicable laws. This policy (the “Policy”) pertains to the protection of personal information by Chez Doris and is applicable to all its activities involving the collection and processing of personal information, including through the website https://www.chezdoris.org/ and its subdomains (collectively, the “Website”), whether accessed via smartphone or computer. The terms “you,” “your,” and “yours” refer to the person whose personal information is collected or processed by Chez Doris. The terms “we,” “us,” and “our” refer to Chez Doris. The masculine form is used in the Policy solely for brevity. The purpose of this Policy is to help you understand how Chez Doris collects, uses, processes, communicates, stores, and protects your personal information. It is important for you to read and understand the Policy, as it establishes a contract between you and us. By providing us with your personal information, you consent to be bound by this Policy. The Policy is organized thematically as follows:

1 – What categories of personal information do we collect?

Privacy laws in Canada generally define “personal information” as any information about an identifiable individual. This includes information that can be used on its own or with other information to identify, contact, or locate a specific person. Information from which all direct and indirect identifiers have been removed (i.e., de-identified personal information) is not considered personal information. We may collect, use, store, and transfer the following categories of personal information:

  • Personal identity information: such as first name, last name, preferred first name, and title.
  • Personal contact information: such as email address, mailing address, postal code, and phone numbers.
  • Technical personal information: such as Internet Protocol (IP) address, geolocation information, cookies, and other technologies on the devices you use to access our Website.
  • Internet activity information: such as browsing history, search history, and interactions with our Website and online advertisements.
  • Financial information: such as banking and credit card information, tax information, and information about your donation history.
  • Sensitive personal information: such as social insurance numbers, information about your family situation, and health information.

We may also collect, use, store, and transfer the following categories of personal information regarding our employees and job applicants applying to Chez Doris:

  • Background check information: including criminal records and copies of identification documents.
  • Emergency information: including emergency contact details, health status, and allergies.
  • Identity information: including date of birth, education history, residential address, and passport information.
  • Technical information: including your username(s), identifier(s), logs of access attempts, location data, and device information.

If you provide Chez Doris with personal information about another person, you represent that you have obtained all necessary consents from that person to allow us to collect, use, and disclose such personal information for the purposes outlined in the Policy. By providing us with this personal information, sending us an email, or visiting a website, you are electronically communicating with us. You thereby consent to receive non-commercial electronic communications from us, either through the internet, email, or notices posted on our website, in accordance with the Policy. You agree that by electronically transmitting to you agreements, notices, information, and other communications, we comply with any legal requirement that such communications must be in writing.

2 – How do we collect your personal information?

We use various methods to collect your personal information, including the following:

Direct interactions

  • Using a form on our website to subscribe to our newsletter.
  • Using a form on our website to contact us.
  • Providing your personal information during any other communication with us.
  • Submitting an application for a job opportunity.

Impersonation is prohibited when submitting personal information on our website. Any scholarship or grant application or any other request must be made under a real name with the required information.

Automated technologies or interactions

When you interact with our website, we automatically collect technical personal information and internet activity information regarding the equipment used to access our website, as well as browsing measures and trends. We collect this information using cookies, pixels, server logs, and similar technologies. We may also receive your technical personal information if you visit third-party websites that use our cookies.

3 – Why do we collect and use your personal information?

We may use your personal information for the purposes for which it was collected, in accordance with this Policy, for other purposes permitted by law, or with your consent. The information we collect supports the following activities:

  • Provide access to our website and improve usability: We rely on technical personal information and internet activity information.
  • Respond to your messages and requests, including complaints or feedback:
    We use personal identity information and personal contact information.
  • Process your service requests: We may need personal identity information, personal contact information, financial information, and sensitive personal information.
  • Provide access to our online recruitment service and offer job opportunities:
    We use personal identity information, personal contact information, background check information, and emergency information.
  • Comply with obligations imposed by applicable law: We rely on personal identity information and personal contact information.

As stated in Article 8(f), you may choose at any time not to receive promotional materials or scientific information from Chez Doris. We will not send commercial electronic messages without your express consent.

4 – To whom do we disclose your personal information?

We do not disclose your personal information to organizations or third parties without your consent unless required or authorized by law, and we never sell it. We may disclose your personal information in the following circumstances:

  • To our service providers who assist us in achieving the purposes for which your personal information was collected, including server hosting providers.
  • To service providers who help us conduct demographic studies on visitors to our website and job applicants.
  • To comply with obligations imposed by applicable law or regulations, government authority investigations, subpoenas, or court orders.
  • To law enforcement or government agencies in investigations of actual or potential fraud, legal violations, or to protect the rights, property, or safety of Chez Doris, our users, or partners.
  • To an acquiring entity in connection with a business transaction, concession, merger, amalgamation, acquisition, liquidation, transfer, or financing involving Chez Doris.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only authorize processing in line with our directives. When you provide us with personal information, you acknowledge that it may be transferred to other jurisdictions for processing and storage, potentially subject to different privacy laws and access by local authorities. Where required by law, we perform privacy impact assessments to evaluate the risk associated with transferring personal information outside your province of residence.

5 – How do we protect your personal information?

Chez Doris implements physical, electronic, and administrative measures to protect your personal information against accidental loss and unauthorized access, use, alteration, and disclosure. To prevent unauthorized access to your user profile on our website, maintain the accuracy and integrity of the personal information associated with your profile and ensure it is used appropriately. While we strive to prevent third parties from accessing your personal information via our website, complete privacy and security on the Internet cannot be guaranteed. Internet communications may be intercepted, lost, or altered. You acknowledge that Chez Doris is not liable for damages resulting from transmitting confidential or personal information over the Internet and that such communications are undertaken at your own risk.

6 – How long will we retain your personal information?

Your personal information is stored at our offices and on secure servers provided by our service providers, including servers located outside Quebec. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, and we may use such data for legitimate business purposes without further notice. When personal information is no longer required, we apply procedures to destroy, delete, erase, or anonymize it.

7 – Children under 14

Protecting the personal information of children is extremely important to Chez Doris. Our website is not intended for children under the age of 14, and we do not knowingly collect personal information from them. If you are under 14, please do not use or provide any information on our website or through its features, and do not provide us with your personal information. If we learn that we have collected personal information from a child under 14 without verified parental consent, we will delete this information.

8 – Your rights regarding your personal information

Subject to certain exceptions permitted by law, you have the following rights with respect to your personal information we hold:

  • Your right to access: You may request access to the personal information we hold about you and receive a summary of how we use it. We will confirm whether we process your personal information and, subject to applicable exemptions, provide a copy. Access may be restricted when the information also concerns another individual. We strive to respond within one month and may charge reasonable fees for additional copies.
  • Your right to rectification: If your personal information is inaccurate or incomplete, you can request corrections. Where appropriate, we will inform third parties with whom we have shared the data. Upon request, we will identify those third parties when lawful and feasible.
  • Your right to control disclosure: You may request de-indexing of hyperlinks associated with your name that lead to personal information if such disclosure is unlawful, contravenes a court decision, or causes significant harm to your reputation or privacy. You may also request re-indexing to prevent ongoing harm.
  • Your right to erasure: You may ask us to delete your personal information when it is no longer needed or when you withdraw your consent, where consent is the legal basis for processing. If we have disclosed the information to third parties, we will take reasonable steps to inform them of the erasure.
  • Your right to data portability: In certain circumstances, you may obtain personal information you have provided to us in a structured, commonly used, and machine-readable format, and reuse it elsewhere or ask us to transfer it to a third party.
  • Your right to withdraw consent: If we rely on your consent to process your personal information, you may withdraw it at any time. This will not affect the legality of processing carried out before the withdrawal, but it may impact the services we can provide. You can unsubscribe from our newsletter by contacting our General Director or using the unsubscribe link in email communications.

9 – Use of cookies

We use cookies to track your preferences and activities on our website. By using and visiting our website, you consent to our use of cookies both on and off the site. Cookies are small data files transmitted to your computer’s hard drive by a website to record your preferences and streamline future visits. They can track information such as how often you visit a website, your login details, and how often you view certain pages. We use cookies to improve customer service and site functionality, personalize content, and provide a safer experience. Although most browsers accept cookies by default, you can block them through your browser settings. Blocking cookies may prevent access to certain features of our website.

10 – Hyperlinks to other websites

Our website may contain hyperlinks that allow users to visit websites operated by other entities. Chez Doris does not control these external websites and assumes no responsibility for their content or privacy practices. Any information you provide on external websites is subject to their respective privacy policies.

11 – Modifications

Chez Doris reserves the right to modify this Policy at any time without notice. You can consult the latest version on our website. We will notify you of significant changes by posting a notice on our website. Continued use of our website after the Policy is updated signifies your acceptance of the changes. It is your responsibility to review the Policy regularly.

12 – Questions

If you have any questions about this Policy or our practices regarding the protection of personal information, or if you wish to exercise your rights, please contact Diane Pilote, Executive Director and person responsible for the protection of personal information, at (514) 937-2341, extension 245, or via email at
[email protected].